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FREQUENTLY ASKED QUESTIONS

About LITTLEWINE

LITTLEWINE is your online destination for exploring the world of organically(+) farmed wine and discovering the people and land behind the bottle. The organic(+) wine landscape is evolving quickly, and we're doing our part in bringing people and nature together through the lens of wine.

You can find out more about us here

LITTLEWINE was co-founded by Daniela Pillhofer, a wine merchant, and Christina Rasmussen, a wine writer. Together, the two imagined a place where you could learn about wine, while virtually meeting the people whose wines you enjoy or are curious about. That place became reality in LITTLEWINE.

We currently produce all content in-house, including directing and producing our mini films by bringing years of experience in content creation to the table and teaming up with the most talented creative professionals to share the story behind the many bottles that you enjoy.

At LITTLEWINE, we believe that the stories of winemakers should be about them, not us. As such, we do not show an author for our in-house written content. 

We are very proud to work with talented freelance writers and professionals from time to time, and want to highlight their talent. As such, you will occasionally see names that are not ours pop-up, and you can learn about these writers in their bio sections. 

We taste hundreds of wine per month, and have the fortune of meeting many winemakers face-to-face. When we feel inspired by a winemaker's philosophies, we get a fire in our bellies to share their story. Then, if we're able to, we list their wines in our bottle shop so that you can experience their wines firsthand. That's what we're here for.

You can browse our current selection here.

The short answer to this question is yes. We strongly feel that the way forward for the wine industry is to farm organically, biodynamically, or adhering to other natural farming methods such as regenerative agriculture. At the same time, we know that chaotic weather patterns can wreak havoc, and we trust that the winemakers we feature will always make the correct choice. We also understand that a farmer might have undertaken the road to organic conversion, and if that's the case - well, we want to support them. We're not here to be dogmatic, but inclusive. 

At LITTLEWINE we go the extra mile in sourcing exceptional low intervention wines that are farmed organically at minmum. From speaking to the makers, to visiting their land and documenting their winemaking - we want you to have full transparency in the glass while getting inspired by the many talented and passionate makers behind the bottle. Unlike most other wine online places, we connect with the makers personally, which allows us to bring you closer to the source. Hopefully, you will taste this passion in the glass too! 

The LITTLEWINE Club - Wine Subscriptions

The LITTLEWINE Club combines every aspect of LITTLEWINE and brings an unparalleled wine experience straight to your door—a choice between 2, 4 or 6 bottles per month, together with a Backstage Pass which provides you with access to our exclusive content behind the bottle(s). You'll also get to digitally meet the winemakers through online sessions!

Currently UK-only.

We're all about the people behind the bottle: the growers and the makers. With LITTLEWINE, you'll be able to uncover how your wine was made: from the person, to the soil, to the vine, to the glass. We're not your typical wine subscription dropping a random selection of wines on your doorstep - we want you to be able to have a true experience in the comfort of your home and connect with the friendly faces behind the bottles!

You can choose between the Roots Pack (2 bottles for £50), the Grower Pack (4 bottles for £90) or the Cosmos Pack (6 bottles for £180). Each pack includes a LITTLEWINE Backstage Pass and free carbon neutral shipping.

The boxes are curated to provide you with an exciting glimpse into the world of organic, biodynamic and natural wine. Each wine is farmed organically at a minimum, and made with low intervention. Many of the bottles are limited cuvées that have rarely been seen online before. 

Yes, the LITTLEWINE Club is a great opportunity to "drink better for less" as our monthly boxes are always filled with wine that is worth more than the monthly Wine Club prices. Depending on the Club tier you join, you could save £5-£20 on wine per month, while enjoying wines that you don't find elsewhere easily.

 

As a LITTLEWINE Club member you also enjoy 10% off all future wine purchases (excl. subscriptions), meaning that you access your favourite bottles at lip-smacking prices.

Definitely! You can send our wine subscriptions as gifts to your friends.

How it works:

1. Choose a wine subscription type here

2. (Optional) Add gift wrapping at cart stage, and an optional handwritten note.

3. Insert your friend's shipping address at checkout, rather than your personal one.

4. Drop us a quick message with the duration of the subscription that you would like to gift (e.g. 1 month, 2 months, 3 months, etc.) - this is totally up to you!

Note: Payments will occur on a monthly basis, so you can conveniently pay in instalments, rather than paying the whole gift up-front. Payments will automatically stop after the gift duration finishes, for example, after 1, 2, 3 .. etc. months. 

Yes, you can pause the Wine Club at any time, for example when heading for a vacation or jumping on a detox. Simply reach out to us on memberships@littlewine.co and we can happily assist you!

We would be sad to see you leave but should you wish to cancel your subscription, we will happily assist you in doing so via memberships@littlewine.co to cancel your subscription straight away.

Backstage Pass: Behind the Bottles

The LITTLEWINE Backstage Pass unlocks all content and allows you to interact with the people behind the bottle in an unparalleled and narrative-driven way - think of it as a magazine that never gets outdated or like going backstage at a concert.

 

We are constantly building our community of winemakers, many featured with exclusive photography - allowing you to peak into their cellars and vineyards - and some featured with exclusive video and drone footage - allowing you to virtually fly their places from the comfort of your home.

 

Backstage Pass holders also enjoy many other perks, including 10% off all wine purchases (excl. subscriptions), and invitations to exclusive online (& offline) events (Backstage & Wine Club members only). You can find out more and secure your Backstage Pass here.

The LITTLEWINE Backstage Pass costs only £24 per year, equipping you with unlimited access to our platform for a year, and many other perks. Ready to jump backstage? You can secure your Backstage Pass here.

After you have purchased your Backstage Pass, you will receive a welcome email including instructions on how to set up your password. Using your log-in details, you are then able to browse our exclusive content, get to know the makers behind the bottle, and enjoy many other perks which you can further explore here!

Yes, you can cancel your Backstage Pass subscription at any time. When you cancel, we will stop charging your account the following billing cycle.

Gifting & Wrapping

Yes, we offer gift wrapping on all orders for £2.50 per order. After you've selected your wines, simply pick the gift wrapping service at cart stage, and you can also add an optional handwritten gift message!

Yes, we offer a handwritten gift message when you pick gift wrapping with your order. When you have selected your wines, simply type your gift message in our gift message box at cart stage.

All bottles are wrapped in our sustainable tissue paper, made from acid free paper and printed using soy-based ink. The same material consciousness applies to the stickers, tape and cardboard we use for sending your gift order.

Orders

LITTLEWINE is a dynamic platform. As we publish new articles, profiles and interviews, we also list the wines of those that appear. As such, this "online wine list" is ever evolving and changing. Of course, if there's a wine you're desperate to re-order, get in touch with us and we'll see what we can do!

Yes. Straight after you have placed an order with us, you will receive an order confirmation. Should you struggle to locate your order confirmation, don't hesitate reaching out here and we can resend it.

Yes, our parcels are fully trackable as soon as they leave our warehouse. We will send the tracking details via email and you can also track the status of your order on your account profile at any time. If in doubt, we are available for any questions and updates on orders@littlewine.co

Delivery

While we always aim to process orders as quickly as possible, and in most cases the wines arrive within 24 hours of order via an Express24 service, please allow up to 2 working days from time of order for delivery.

In detail:

Orders placed MON-THU will be dispatched the following day.

Orders placed FRI-SUN will be processed on Monday, for delivery on Tuesday.

Our logistics partners can leave your order with a neighbour or drop it in a secure location. Please specify this location or person in the notes field before placing an order.

Yes, we currently offer pick-up from our office location at 18 Ashwin Street, E8 3DL London.

Simply choose the pick-up option at checkout and all orders are usually ready for pick-up the same or following day (you will be notified as soon as the order is ready). 

We are on-site Mon-Fri, but if you prefer picking up your order on the weekend, simply let us know of a preferred timeslot, and we can happily arrange to be on-site!

Our carbon footprint is very important to us. As such, we believe that once wine has been shipped to its initial destination, it shouldn't be shipped again. Bottles of wine are heavy, so this is not in the interest of the environment. With this mantra in mind, we unfortunately do not offer delivery to locations outside of the United Kingdom, but are proud to ship all wines carbon neutral to your UK doorstep. 

In the unlikely event that your order arrives damaged or the wrong wine has been delivered, please contact us here immediately and we will arrange for collection, exchange or reimbursement.

Absolutely! Our carbon footprint is really important to us and with the help of our friends @ecocart.io, we are neutralising the carbon output of our orders by supporting a water purification project in Cambodia, which prevents 90,000 tonnes of carbon emissions and protects 450 hectares of Cambodian forest each year. 

Payments

We offer express checkout options, including Google Pay and Apple Pay. We also offer secure payments via credit and debit cards.

My Account

To see your previous orders, please log-in to your account. On your profile, you will be able to see, amend and track your orders.

If you have forgotten your password, you can request a reset link by entering your email address in the account log-in section. Alternatively, you can also reach out to us directly at hello@littlewine.co and we can assist you in issuing your password reset link. 

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