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FREQUENTLY ASKED QUESTIONS

About LITTLEWINE

LITTLEWINE is your online destination for discovering the world of natural wine, getting personal with the people behind the bottle, exploring wine regions and learning about wine. You can also find out more about us here

In our bottle shop, we offer an ever-evolving selection of sustainably made wines from some of the most inspiring winemakers in the world. 

Our annual content membership called "Backstage Pass" allows you to discover the people behind the bottle using photography, videos, voice and text. Think of it as an online magazine that allows you to discover the most exciting natural winemakers from the comfort of your home for only £24 per year.

LITTLEWINE was co-founded by Daniela Pillhofer, a wine merchant, and Christina Rasmussen, a wine writer. Together, the two imagined a place where you could learn about wine, while virtually meeting the people whose wines you enjoy or are curious about. That place became reality in LITTLEWINE. Why not get to know us a bit better here?

We direct and produce our films in-house by bringing years of experience in content creation to the table and teaming up with the most talented creative professionals to share the story behind the bottle. As a young, bootstrapped startup we are currently on track to releasing one video per month, featuring some of the most inspiring winemakers of the natural wine world, including the likes of Claus Preisinger and Tom Lubbe of Matassa. Join us Backstage to not miss out on any of them!

At LITTLEWINE, we believe that the stories of winemakers should be about them, not us. As such, we do not show an author for our in-house written articles. 

We are very proud to work with talented freelance writers and professionals from time to time, and want to highlight their talent. As such, you will occasionally see names that are not ours pop-up, and you can learn about these writers in their bio sections. 

We taste hundreds of wine per month, and have the fortune of meeting many winemakers face-to-face. When we feel inspired by a winemaker's philosophies, we get a fire in our bellies to share their story. Then, if we're able to, we list their wines in our bottle shop so that you can experience their wines firsthand. That's what we're here for.

You can browse our current selection here.

The short answer to this question is yes. We strongly feel that the way forward for the wine industry is to farm organically, biodynamically, or adhering to other natural farming methods such as regenerative agriculture. At the same time, we know that chaotic weather patterns can wreak havoc, and we trust that the winemakers we feature will always make the correct choice. We also understand that a farmer might have undertaken the road to organic conversion, and if that's the case - well, we want to support them. We're not here to be dogmatic, but inclusive. 

We don't believe in scoring, and long prescriptive tasting notes send us to sleep. Instead, we want to tell you how wine makes us feel, while still educating you on all the complex ins and outs of wine. In our bottle shop, we're incredibly proud to offer you some rare cuvees, usually reserved for restaurants, that have never before been listed online. Unlike most wine online shops, we know every single wine and winemaker who we list. In most cases we have visited their vineyards and call them close friends on who we can rely to work in line with nature and their communities — key criteria that we would never compromise to stock wines for a certain price point or style. 

Backstage Pass

The LITTLEWINE Backstage Pass unlocks all content and allows you to interact with the people behind the bottle in an unparalleled and narrative-driven way — think of it like going backstage at a concert, or buying a digital magazine that allows you to get to know some of the most inspiring winemakers of the natural wine world.

You can find out more and secure your Backstage Pass here.

The LITTLEWINE Backstage Pass costs only £24 per year. When subscribing to a Backstage Pass, your account will be charged, giving you access for a full year of content. You can secure your Backstage Pass here.

After you have paid for your Backstage Pass, you will receive a confirmation via e-mail.

If you don't already have an account with LITTLEWINE:

1. You will receive another email shortly after your payment titled "Account Activation Required". When you click on the link in the email, you will be asked to create an account with LITTLEWINE and set-up a password of your choice.

2. Log-in to your account here.

3. You are all set-up and ready to explore all exclusive content!

If you already have an account with LITTLEWINE:

1. Log-in to your account here.

2. You are ready to go! Start browsing our selection of winemakers, travel to their vineyards, and explore our stack of exclusive interviews and articles.

Yes, you can cancel your Backstage Pass subscription at any time. When you cancel, we will stop charging your account the following billing cycle and your Backstage Pass will continue for the remainder of any active period.

Loyalty Scheme

Our loyalty scheme rewards you for being the way you are — a wine-loving customer! With every purchase you make from us, you harvest "Bunches" (of Grapes) which you can seamlessly turn into exclusive rewards, meaning that you save with every bottle of wine bought. 

We are also incredibly thankful for you spreading the word among your friends. When signing-up, you will also receive a personal referral code meaning that you can gift your friends 10% off their first order and we'll reward you with 10% off for each friend referred too! Wine is meant to be shared, isn't it? So let's spread the love for wine together :)

Orders

LITTLEWINE is a dynamic platform. As we publish new articles, profiles and interviews, we also list the wines of those that appear. As such, this "online wine list" is ever evolving and changing, and many of the wines that we feature are produced in small quantities, leading them to being sold out fast. Of course, if there's a wine you're desperate to re-order, get in touch with us and we'll see what we can do!

Yes. Straight after you have placed an order with us, you will receive an order confirmation. Should you struggle to locate your order confirmation, don't hesitate reaching out here and we can resend it.

Yes, our parcels are fully trackable as soon as they leave our warehouse. We will send the tracking details via email and you can also track the status of your order on your account profile at any time. If in doubt, we are available for any questions and updates on orders@littlewine.co

Delivery

While we always aim to process orders as quickly as possible, and in 99% cases orders will arrive with you via an Express24 service the following day, please allow 1-2 working days from time of order for delivery.

Processing & Delivery Schedule:

Orders placed before 2PM (Monday - Thursday) will be dispatched the same day and will arrive with you the following day. Orders placed before 2PM (Friday) will be dispatched the same day and will arrive with you the following Monday. Orders placed on weekends will be process on Monday, for delivery on Tuesday.

Our logistics partners can leave your order with a neighbour or drop it in a secure location. Please specify this location or person in the notes field before placing an order.

Yes, we offer a collection service from our office address in 18 Ashwin Street , E8 3DP, London. 

If you prefer to personally collect your order, please select "Pickup" at checkout. Orders are usually ready for pick-up the same day and you will receive a pickup notification when your order is ready for pickup.

Our current pickup times are Monday - Friday 2-6PM.

Our carbon footprint is very important to us. As such, we believe that once wine has been shipped to its initial destination, it shouldn't be shipped again. Bottles of wine are heavy, so this is not in the interest of the environment. With this mantra in mind, we unfortunately do not offer delivery to locations outside of the United Kingdom. #shoplocal

In the unlikely event that your order arrives damaged or the wrong wine has been delivered, please contact us here immediately and we will arrange for collection, exchange or reimbursement.

Payments

For online wine orders, we offer express checkout options, including Google Pay and Apple Pay. We also offer secure payments via credit and debit cards.

For our Backstage Pass subscription, all payments are securely processed via Paypal or a credit card of your choice.

My Account

To see your previous orders, please log-in to your account. On your profile, you will be able to see, amend and track your orders.

If you have forgotten your password, you can request a reset link by entering your email address in the account log-in section. Alternatively, you can also reach out to us directly at hello@littlewine.co and we can assist you in issuing your password reset link. 

The activation link arrives in an email with the subject "Account Activation Required" shortly after you have subscribed to the All-Access Pass. If you cannot locate this email, we advise the following:

1. Check your spam folder - it sometimes likes hiding there!

2. Check your emails for the subject "Account Activation Required".

3. Reach out to memberships@littlewine.co and we can resend the activation link and/or investigate the issue further.

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